Question 1

HOW DO I BOOK A CLEANING?

Accepted Answer

Just call, text, fill out our form or email us. Give us some details about your home such as how many bedrooms, bathrooms and the square footage and what level of clean you would like and we will arrange a time to visit and give you a quote.

Question 2

DO YOU NEED MY CARD DETAILS TO BOOK?

Accepted Answer

No. Once we agree on a price and schedule, we will invoice you.

Question 3

DO YOU DO SAME DAY CLEANINGS?

Accepted Answer

No, sorry. We are so busy we need to schedule cleanings ahead of time.

Question 4

IS THERE A GUARANTEE?

Accepted Answer

Yes there is! If you are not completely satisfied or feel something was overlooked, just notify us within 24 hours and we will return free of charge to fix any problem areas (LINK TO 100% Guarantee).

Question 5

WHAT SERVICES DO THE CLEANERS PROVIDE?

Accepted Answer

We offer a lot of different cleanings from move out, move in, deep cleaning, standard cleanings whenever you need them, before/after party cleans, and maintenance cleanings on a regular schedule (usually the standard). Whichever you choose, we can work with you to customize a cleaning to suit your needs and budget.

Question 6

WHAT DO YOU SUPPLY OR BRING TO EACH CLEANING?

Accepted Answer

We use the owners own rags and cleaning supplies. Over the years we have found that some customers didn’t like the smell of some of the products we used to use or they wanted us to use their products anyway, so we decided to make it company policy to use the clients own rags and cleaning products. Everyone has seemed to be happy with this change. We do bring our own vacuum cleaner.

Question 7

WHAT TIME WILL THE CLEANERS ARRIVE?

Accepted Answer

We give a 60-minute window for cleaners to arrive to each job site. Our work hours are 8:00 am – 5:00 pm, Monday-Friday.

Question 8

CAN I MAKE SPECIAL REQUESTS?

Accepted Answer

Of course! Our cleanings are 100% customizable to suit your needs.

Question 9

HOW MANY CLEANERS DO YOU SEND?

Accepted Answer

We will usually send you a team of 2-3.

Question 10

WHAT GEOGRAPHIC AREAS DO YOU SERVE?

Accepted Answer

We serve Sunnyvale, Cupertino, Saratoga, Campbell, Mountain View, Los Altos, Los Altos Hills, Portola Valley, Stanford, Palo Alto, East Palo Alto, Woodside, Menlo Park, Atherton, Emerald Hills, Redwood City, San Carlos, Belmont, Foster City, San Mateo, Burlingame, and Millbrae.

Question 11

DO YOU OFFER CARPET CLEANING?

Accepted Answer

No, but we can refer you to some carpet cleaning companies.

Question 12

ARE YOU BONDED AND INSURED?

Accepted Answer

Yes we are!

Question 13

DO I NEED TO BE HOME FOR MY HOUSE CLEANING?

Accepted Answer

No, you don’t need to be home when we are cleaning it. When we coordinate with you at our initial meeting we will figure out how our cleaners can gain access to your home (key, garage code, door code, hidden key, etc).

Question 14

WHY CHOOSE AR-MEX MAINTENANCE?

Accepted Answer

AR-MEX Maintenance is a family owned business that focuses on cleaning your home, giving the most attention to even the smallest of details. We provide maintenance cleanings, move out cleanings and one-time cleanings. We are professional, experienced cleaners who will assure you we will give you the most pleasant cleaning experience you’ve ever had. Cleaning is a very personal service and that’s why we make every effort possible to send the same cleaners to you each time. We will get to know your space and your preferences so that we can continually improve and provide you with a wonderfully clean home every time. Get your space cleaned with AR-MEX Maintenance, a company who treats your space as if it were one of our own.